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We rely on a number of trusted suppliers to source and fulfill your order.

After you place your order with us, we will be in touch with the relevant supplier(s) and notify you when the order has been confirmed.

You can find additional information on how we manage orders below.

Payment

Upon placing an order, your payment will be held whilst we confirm stock availability and shipping time. Once confirmed, the payment will be processed and you will receive an email confirming your order.

Delivery

Our delivery rates are as follows:

Cost

Time

Small

£5.95

3-7 working days

Medium

£24.95

3-7 working days

Large

£49.95

12-24 working days

In order to streamline the fulfilment process, we organise deliveries direct from suppliers to you. This ensures your order will arrive faster and minimise the risk of in-transit damage. As a result, our shipping fees are on a per-supplier basis. This means that if your order can be fulfilled by a single supplier we will only charge you a single delivery fee (which will be the highest individual unit delivery amount of the items ordered); if on the other hand your order can only be fulfilled by multiple suppliers we will charge you a delivery fee for each supplier. By way of illustration, if you order a small item that is fulfilled by one supplier and a large item that is fulfilled by another supplier, we will charge you £55.90 for delivery (being £5.95 + £49.95).

Returns

Upon receiving your items you will have 14 days to inform us if you do not wish to keep any item/s from your purchase. Returns will be at your own expense, although for some items we will need to arrange this on your behalf (at a cost of between £40-£80).

If you wish to make a return, please email returns@withflitch.com. Some suppliers will allow a longer period than 14 days and multiple items are to be treated on a per supplier basis and may have different return periods. In our confirmation email, we will specify the return period and process for the item/s in your order.

Cancellation

If at any point prior to confirmation you wish to cancel part or all of your order, please email orders@withflitch.com.

Our full T&Cs can be found here.

Proceed

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We'll be in touch within the next 24 hours or so, once we've confirmed your item(s) with our suppliers.

If you've got any questions then please be in touch. You can email us at orders@withflitch.com or call us on 0208 058 0705.

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